List of active policies

Name Type User consent
Upskilling Academy User Agreement Site policy Authenticated users

Summary

You must read and accept this User Agreement before accessing any course.

Full policy

ENGLISH VERSION

UPSKILLING LEARNING MANAGEMENT SYSTEM USER AGREEMENT

Version date: 11 August 2026

1. Parties, account identification, and effective date

1.1 Parties

This Learning Management System User Agreement, Acceptable Use Policy, Intellectual Property Agreement, and Academic Integrity Policy—the “Agreement”—is entered into between:

UPSKILLING, being the legal entity identified in the Legal Notice for www.upskillingacademy.com, which operates the UPSKILLING Academy learning platform; and

the individual identified by the account through which this Agreement is accepted, referred to as the “User” or “Learner.”

1.2 Identification without form fields

The User’s name, email address, account identifier, enrolled course, and, where applicable, parent or guardian status are determined from the authenticated account and UPSKILLING’s registration records. No handwritten information or electronic signature field is required.

1.3 Acceptance date

This Agreement becomes effective on the date and at the time when the User, or the User’s parent or legal guardian where required, selects “I AGREE AND CONTINUE.”

UPSKILLING may retain evidence of acceptance, including:

  • the User’s account identifier and registered email address;
  • the Agreement version;
  • the date and time of acceptance;
  • the enrolled course or programme;
  • the IP address and device or browser information used during acceptance;
  • the acceptance event recorded by the platform; and
  • guardian-consent information where applicable.

1.4 Users under 18

A Learner under 18 years of age may use the Services only with the approval of a parent or legal guardian.

Where the registered Learner is under 18:

  1. the parent or legal guardian must review this Agreement;
  2. the parent or legal guardian must be the person who selects “I AGREE AND CONTINUE” through the guardian-consent process;
  3. the parent or legal guardian confirms that they have legal authority to accept this Agreement on behalf of the Learner; and
  4. the parent or legal guardian accepts responsibility for supervising the Learner’s use of the Services and compliance with this Agreement.

A Learner under 18 must not falsely represent that they are an adult or accept this Agreement without the required guardian authorisation.


2. Definitions

For this Agreement:

2.1 “Account”

Means the personal LMS account created for the User.

2.2 “Course Materials”

Means all materials made available through the Services, including:

  • videos;
  • presentations;
  • slides;
  • textbooks;
  • manuals;
  • flipbooks;
  • assessments;
  • examination materials;
  • question banks;
  • model answers;
  • tutor resources;
  • photographs;
  • graphics;
  • audio;
  • software;
  • templates;
  • downloadable files expressly authorised by UPSKILLING; and
  • all other educational or administrative content.

2.3 “Services”

Means the LMS, courses, learning resources, communication tools, assessments, certificates, support services, online events, and related services made available by UPSKILLING.

2.4 “User Content”

Means assignments, answers, messages, recordings, documents, projects, comments, photographs, or other content submitted by the User.

2.5 “Course-Specific Terms”

Means the course title, fees, payment schedule, access period, timetable, assessment rules, entry requirements, award conditions, refund terms, and other information supplied during registration or enrolment.


3. Acceptance and incorporated documents

3.1 Agreement to be bound

By selecting “I AGREE AND CONTINUE,” the User confirms that they:

  1. have read this Agreement;
  2. understand its terms;
  3. have had the opportunity to raise questions before accepting;
  4. agree to comply with it;
  5. consent to receive the Agreement and related notices electronically; and
  6. understand that the electronic acceptance is intended to create a binding agreement to the extent permitted by applicable law.

3.2 Incorporated documents

The following documents form part of this Agreement where they are clearly displayed or linked before acceptance:

  • the UPSKILLING Privacy Notice;
  • the Refund and Cancellation Policy;
  • the Academic Integrity and Assessment Policy;
  • the Complaints and Appeals Policy;
  • the applicable Course-Specific Terms;
  • the Legal Notice; and
  • any examination or awarding-body rules applicable to the User’s programme.

3.3 Order of priority

If documents conflict, the following order applies:

  1. mandatory law;
  2. Course-Specific Terms expressly agreed for the relevant enrolment;
  3. this Agreement;
  4. the Privacy Notice;
  5. the remaining incorporated policies.

4. Access licence

4.1 Limited personal access

Subject to payment and compliance with this Agreement, UPSKILLING grants the User a limited, personal, revocable, non-exclusive, non-transferable right to access the Services for the User’s own educational purposes during the applicable access period.

4.2 No transfer of ownership

Access to Course Materials does not transfer ownership of the Course Materials or any intellectual-property rights to the User.

4.3 One account per User

Each Account is for one identified User only. An Account may not be sold, transferred, loaned, shared, or made available to another person.

4.4 Access duration

The access period is the period stated in the Course-Specific Terms, enrolment confirmation, invoice, or User dashboard.

UPSKILLING may extend an access period at its discretion but is not required to do so.

4.5 Technical requirements

The User is responsible for maintaining:

  • a compatible device;
  • supported software and browser versions;
  • reliable internet connectivity;
  • current antivirus and security protections; and
  • a valid and accessible email address.

UPSKILLING is not responsible for access difficulties caused by the User’s equipment, connectivity, browser settings, blocked pop-ups, unsupported software, or local network restrictions.


5. Account security and accurate information

5.1 Accurate registration information

The User must provide information that is accurate, complete, current, and not misleading.

5.2 Changes to information

The User must promptly update changes to their:

  • name;
  • email address;
  • telephone number;
  • billing information;
  • guardian information;
  • identity information; or
  • other registration details.

5.3 Account credentials

The User must:

  • keep usernames, passwords, authentication codes, and recovery information confidential;
  • use a strong password;
  • log out after using a shared device;
  • prevent unauthorised access; and
  • notify UPSKILLING immediately of suspected compromise.

5.4 Responsibility for Account use

The User is responsible for activity occurring through the Account unless the User promptly reports unauthorised access and reasonably cooperates with the investigation.

5.5 Prohibited account activity

The User must not:

  • share credentials;
  • allow another person to complete learning or assessment activities;
  • access another User’s Account;
  • impersonate another person;
  • create accounts using false identities;
  • use automated account-creation tools; or
  • bypass authentication or enrolment controls.

Credential sharing, impersonation, or unauthorised access may result in immediate suspension while the matter is investigated.


6. Acceptable use

6.1 Lawful and educational use

The User must use the Services only:

  • for lawful purposes;
  • for the educational purposes of the applicable course;
  • in accordance with this Agreement;
  • in accordance with tutor and centre instructions; and
  • in a manner that does not harm other Users or UPSKILLING.

6.2 Prohibited conduct

The User must not:

  1. harass, threaten, intimidate, abuse, discriminate against, or defame another person;
  2. upload obscene, unlawful, hateful, misleading, infringing, or malicious content;
  3. interfere with another User’s participation;
  4. transmit viruses, malware, ransomware, harmful scripts, or destructive code;
  5. conduct penetration testing, vulnerability scanning, or security testing without prior written approval;
  6. overload, disrupt, disable, or damage the platform;
  7. probe or attempt to bypass platform security;
  8. reverse-engineer, decompile, disassemble, or attempt to derive source code;
  9. scrape, crawl, index, harvest, mirror, archive, or systematically extract platform content;
  10. use bots, scripts, extensions, automated agents, or artificial-intelligence tools to access or extract content without permission;
  11. modify headers, identifiers, copyright notices, or security controls;
  12. use the Services to advertise, solicit, sell, recruit, or conduct unrelated commercial activity;
  13. falsely suggest endorsement by UPSKILLING or an awarding body;
  14. collect personal information about other Users without authorisation; or
  15. use the Services in a manner that violates another person’s rights.

7. Strict prohibition on copying, downloading, and redistribution

7.1 Permitted access only

The User may view and use Course Materials only within the functions expressly provided by the platform.

The User may download only:

  • a certificate that UPSKILLING expressly makes downloadable;
  • a file displaying an authorised download button; or
  • material for which UPSKILLING has provided written permission.

7.2 Prohibited reproduction and capture

Except where expressly authorised in writing, the User must not:

  • download;
  • save;
  • print;
  • photocopy;
  • scan;
  • screenshot;
  • screen-record;
  • photograph;
  • audio-record;
  • copy;
  • cut;
  • reproduce;
  • extract;
  • transcribe using automated tools;
  • apply optical character recognition;
  • archive;
  • cache intentionally for later retrieval;
  • capture through browser developer tools;
  • retrieve through network inspection;
  • mirror;
  • redistribute;
  • transmit;
  • publish;
  • upload;
  • broadcast;
  • sell;
  • license;
  • lend;
  • share;
  • display publicly;
  • adapt; or
  • create derivative works from Course Materials.

7.3 No circumvention

The User must not attempt to bypass, disable, interfere with, or defeat:

  • right-click restrictions;
  • access-control systems;
  • anti-copy controls;
  • print restrictions;
  • download restrictions;
  • screen-capture deterrents;
  • encryption;
  • digital-rights controls;
  • session controls;
  • authentication checks; or
  • any other technical or contractual protection.

7.4 No sharing outside the Account

The User must not provide Course Materials to:

  • another learner;
  • an employer;
  • a training provider;
  • a teacher;
  • a social-media group;
  • a file-sharing service;
  • an AI system;
  • a public website;
  • a messaging group; or
  • any other person or organisation.

7.5 Assessment security

Assessment questions, model answers, examination content, tutor keys, marking guidance, and restricted assessment resources are confidential and must not be copied, disclosed, discussed publicly, or supplied to another candidate.

7.6 Accessibility exception

Nothing in this section prevents the lawful use of authorised assistive technology required for accessibility. A User requiring an adjustment should contact UPSKILLING so that an appropriate and secure format can be provided.

7.7 Consequences

A breach of this section may result in:

  • immediate temporary suspension;
  • permanent termination;
  • invalidation of affected assessment work;
  • notification to the relevant centre or awarding body where legally permitted;
  • preservation of platform logs and other evidence;
  • recovery of losses reasonably caused by the breach;
  • an application for injunctive or protective relief; and
  • other remedies available under applicable law.

UPSKILLING will not impose an unspecified contractual “fine.” Any financial recovery will be based on the applicable contract, demonstrated loss, agreed charges, or remedies permitted by law.


8. Intellectual-property rights

8.1 Ownership

The Services and Course Materials are owned by or licensed to UPSKILLING and may be protected by copyright, trademark, database, design, confidential-information, trade-secret, and other intellectual-property rights.

8.2 No implied licence

No right is granted except the limited access licence stated in Section 4.

8.3 Trademarks

The User must not use UPSKILLING’s or an awarding body’s name, logo, trademark, domain, certificate design, or other brand element without written permission.

8.4 Copyright notices

The User must not remove, obscure, alter, or crop any copyright, attribution, ownership, source, or rights notice.

8.5 Reporting infringements

A person who believes content infringes their rights may contact UPSKILLING at:

contact@upskilling1.com

The notice should identify the work, the allegedly infringing material, the basis of the claim, and reliable contact information.


9. Academic integrity and assessment conduct

9.1 Original work

The User must submit their own work and comply with all assessment instructions.

9.2 Prohibited assessment conduct

The User must not:

  • plagiarise;
  • impersonate another candidate;
  • permit another person to complete work;
  • obtain answers from another candidate;
  • share assessment questions or answers;
  • purchase or commission assignments;
  • falsify citations, evidence, attendance, placements, observations, or practical work;
  • fabricate research or results;
  • submit the same work where reuse is prohibited;
  • use unauthorised notes or resources;
  • interfere with assessment systems; or
  • assist another User to engage in misconduct.

9.3 Use of artificial intelligence

Artificial-intelligence tools may be used only where expressly permitted by the course or assessment instructions.

Where AI use is allowed, the User must:

  • disclose its use when required;
  • verify accuracy;
  • retain responsibility for the submitted work;
  • protect confidential and personal information; and
  • comply with citation and authorship requirements.

The User must not upload confidential Course Materials, assessment questions, personal data, model answers, tutor keys, or restricted content to an external AI service.

9.4 Integrity checks

Where disclosed and lawfully used, UPSKILLING may apply:

  • plagiarism detection;
  • authorship analysis;
  • assessment comparison;
  • access-log review;
  • identity verification;
  • remote proctoring;
  • oral verification;
  • document verification; and
  • other proportionate integrity measures.

Additional notice and consent will be provided where a particular activity involves audio, video, biometric, or other sensitive processing.

9.5 Assessment decisions

Suspected misconduct may be investigated under the applicable Academic Integrity and Assessment Policy. The User will be informed of the allegation and given a reasonable opportunity to respond, subject to the rules of the awarding body or assessment organisation.


10. User Content

10.1 User responsibility

The User remains responsible for User Content and confirms that:

  • they created it or have permission to use it;
  • it does not infringe another person’s rights;
  • it is not unlawful, harmful, or misleading;
  • it does not contain malicious code; and
  • its submission complies with this Agreement.

10.2 Limited licence to UPSKILLING

The User grants UPSKILLING a non-exclusive, worldwide, royalty-free licence to host, copy, process, display, transmit, back up, and otherwise use User Content only as reasonably necessary to:

  • provide the Services;
  • deliver and assess the course;
  • provide tutor feedback;
  • conduct moderation and quality assurance;
  • verify identity and academic integrity;
  • administer certificates and awards;
  • maintain records;
  • respond to complaints or appeals;
  • comply with law and awarding-body requirements; and
  • protect the platform and its Users.

10.3 No public or promotional use without permission

UPSKILLING will not publicly publish the User’s identifiable assignment, photograph, testimonial, or recording for advertising or promotional purposes without separate permission, unless publication is required by law or clearly forms part of a separately agreed activity.

10.4 Anonymised information

UPSKILLING may use appropriately anonymised or aggregated information for:

  • service analysis;
  • quality improvement;
  • course development;
  • statistical reporting; and
  • research,

provided the information does not reasonably identify the User.


11. Personal data and platform monitoring

11.1 Privacy Notice

Personal data is processed in accordance with the UPSKILLING Privacy Notice and applicable law.

11.2 Information that may be processed

Depending on the course and Services used, UPSKILLING may process:

  • identification and contact information;
  • age and guardian details;
  • enrolment and payment records;
  • qualifications and entry information;
  • assessment submissions and results;
  • attendance and progress information;
  • tutor feedback;
  • communications and support requests;
  • IP addresses;
  • device and browser information;
  • login, access, and activity logs;
  • security and misconduct records;
  • certificates and achievement records; and
  • other information reasonably necessary to provide the Services.

11.3 Purposes

Personal data may be processed to:

  • register and identify Users;
  • provide platform access;
  • deliver learning and assessment;
  • process payments;
  • communicate service information;
  • provide support;
  • monitor progress;
  • preserve platform security;
  • investigate misconduct;
  • administer awards and certificates;
  • comply with regulatory, awarding-body, accounting, and legal obligations; and
  • improve service quality.

11.4 Sharing

UPSKILLING may share necessary information with:

  • tutors and authorised staff;
  • approved centres;
  • awarding and assessment organisations;
  • hosting and technology providers;
  • payment processors;
  • communication providers;
  • identity-verification or plagiarism-detection providers;
  • professional advisers;
  • regulators and public authorities;
  • courts and law-enforcement authorities; and
  • other recipients described in the Privacy Notice.

Sharing will be limited to what is reasonably necessary and legally permitted.

11.5 Third-party requests

UPSKILLING will not disclose learner information merely because an unrelated third party requests it. Disclosure may occur where:

  • the User has authorised it;
  • it is required or permitted by law;
  • it is required for course delivery or assessment;
  • it is necessary to protect rights, safety, or security; or
  • it is described in the Privacy Notice.

11.6 Security

UPSKILLING will use reasonable technical and organisational safeguards. No internet-based system can be guaranteed to be completely secure, and the User must also take reasonable steps to protect their Account and devices.

11.7 User rights

Subject to applicable law, the User may request:

  • access to personal data;
  • correction of inaccurate information;
  • completion or updating of incomplete information;
  • information about processing;
  • objection or restriction where applicable; and
  • deletion where retention is no longer legally or operationally required.

Requests may be submitted to contact@upskilling1.com.

11.8 Service communications and marketing

UPSKILLING may send necessary messages concerning:

  • account security;
  • course access;
  • payments;
  • timetables;
  • assessments;
  • certificates;
  • changes to the Services; and
  • this Agreement.

Promotional or marketing communications should be based on a separate marketing preference and must not be made a condition of course access where consent is legally required.


12. Fees, payment, cancellation, and refunds

12.1 Applicable fees

The applicable course fee, currency, taxes, payment schedule, and access period are those shown in the Course-Specific Terms, enrolment page, order confirmation, or invoice.

12.2 Payment responsibility

The User or paying party must pay all charges by the stated due dates.

12.3 Non-payment

Where payment is overdue, UPSKILLING may:

  • restrict access;
  • suspend the Account;
  • withhold services not yet provided;
  • refer the amount for lawful collection; or
  • terminate enrolment after reasonable notice.

Suspension does not automatically cancel amounts already due.

12.4 Refunds and withdrawal

Refund, cancellation, and withdrawal rights are governed by:

  • mandatory applicable law;
  • the Refund and Cancellation Policy displayed at enrolment;
  • the Course-Specific Terms; and
  • any separately signed funding or instalment agreement.

Nothing in this Agreement removes a right that cannot legally be excluded.

12.5 Chargebacks

Before initiating a payment chargeback, the paying party should contact UPSKILLING and provide a reasonable opportunity to investigate. This does not remove any mandatory right to challenge an unauthorised or incorrect payment.


13. Certificates, qualifications, and external recognition

13.1 Certificate eligibility

A certificate will be issued only where the User:

  • satisfies the applicable completion requirements;
  • passes required assessments;
  • meets attendance and conduct requirements;
  • provides accurate identity information;
  • pays all required fees; and
  • satisfies applicable awarding-body rules.

13.2 Certificate format

Certificates may be digital, physical, or issued through a third-party awarding organisation.

Where a certificate-download function is expressly enabled, downloading that certificate is permitted and does not breach Section 7.

13.3 Correct name

The certificate name will normally be taken from the verified Account or registration record. The User must check the spelling before certificate production.

UPSKILLING may charge a reasonable replacement or correction fee where an error resulted from inaccurate information supplied by the User, subject to applicable policy and law.

13.4 No guarantee of external acceptance

Unless expressly stated in writing by the relevant receiving organisation, UPSKILLING does not guarantee:

  • university admission;
  • credit transfer;
  • exemption;
  • employment;
  • promotion;
  • visa approval;
  • professional registration;
  • licensing;
  • equivalency; or
  • acceptance by a third party.

The User is responsible for obtaining written confirmation from the relevant university, employer, ministry, regulator, or professional body.

13.5 Awarding-body authority

Where a qualification or assessment is controlled by an external awarding body, final registration, moderation, assessment, certification, sanction, or appeal decisions may be made under that body’s rules.


14. Service operation and availability

14.1 Reasonable efforts

UPSKILLING will use reasonable efforts to maintain the Services but does not guarantee uninterrupted, error-free, or continuously available access.

14.2 Maintenance and interruption

Access may be interrupted due to:

  • scheduled maintenance;
  • security updates;
  • system upgrades;
  • internet or hosting failures;
  • third-party service failures;
  • cyber incidents;
  • emergency maintenance;
  • legal or regulatory requirements; or
  • events beyond reasonable control.

14.3 Course updates

UPSKILLING may update:

  • course content;
  • platform functions;
  • schedules;
  • tutors;
  • technical formats;
  • assessment-preparation materials; and
  • learning activities

where reasonably necessary to maintain quality, accuracy, security, or regulatory compliance.

UPSKILLING will not materially reduce a purchased course without an appropriate remedy where required by law.

14.4 External links and services

The platform may contain links to third-party services. UPSKILLING is not responsible for third-party availability, content, security, or privacy practices, except to the extent required by law.


15. Suspension and termination

15.1 Temporary suspension

UPSKILLING may temporarily suspend access while investigating:

  • credential sharing;
  • unauthorised copying;
  • intellectual-property infringement;
  • assessment misconduct;
  • non-payment;
  • security threats;
  • abusive conduct;
  • false registration information; or
  • other serious breaches.

15.2 Immediate restriction

Immediate restriction may be applied where reasonably necessary to:

  • protect Users;
  • protect Course Materials;
  • preserve assessment integrity;
  • prevent data loss;
  • stop ongoing unauthorised access; or
  • comply with law.

15.3 Termination for breach

UPSKILLING may terminate access where:

  • the breach is serious;
  • the breach is repeated;
  • the User does not remedy a remediable breach within the notice period;
  • the User has acted fraudulently;
  • the User has pirated or redistributed Course Materials;
  • the User has compromised assessment integrity; or
  • continued access creates a material security or legal risk.

15.4 Consequences of termination

Upon termination:

  • the access licence ends;
  • the User must stop using Course Materials;
  • outstanding payment obligations remain due;
  • UPSKILLING may retain records required for legal, accounting, assessment, security, or awarding-body purposes; and
  • provisions intended to survive termination remain effective.

15.5 User termination

The User may stop using the Services and request Account closure. Refunds remain subject to mandatory law and the applicable Refund and Cancellation Policy.


16. Complaints and appeals

16.1 Initial complaint

The User should first submit a clear written complaint to:

contact@upskilling1.com

The complaint should include:

  • the User’s registered name and email;
  • the course;
  • the relevant date;
  • a description of the issue;
  • supporting evidence; and
  • the requested resolution.

16.2 Assessment appeals

Assessment appeals must follow the relevant Assessment and Appeals Policy and any awarding-body deadlines.

16.3 Cooperation

Both parties will make reasonable efforts to resolve disputes through the applicable internal process before commencing court proceedings, except where urgent legal protection is required.


17. Liability

17.1 Mandatory rights preserved

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.

17.2 Excluded categories

To the maximum extent permitted by law, UPSKILLING is not liable for indirect, incidental, special, or consequential loss, including loss of:

  • profits;
  • business opportunities;
  • employment opportunities;
  • anticipated savings;
  • goodwill;
  • reputation; or
  • data,

unless such exclusion is prohibited by law.

17.3 Liability cap

To the maximum extent permitted by law, UPSKILLING’s total contractual liability arising from the relevant course will not exceed the amount actually paid to UPSKILLING for that course during the twelve months preceding the event giving rise to the claim.

This limitation does not apply where liability cannot lawfully be limited, including liability arising from fraud, deliberate misconduct, or another non-excludable basis.

17.4 User equipment and connectivity

UPSKILLING is not liable for loss caused solely by:

  • the User’s device;
  • malware on the User’s device;
  • inadequate connectivity;
  • failure to install updates;
  • failure to protect credentials;
  • unsupported software; or
  • third-party services outside UPSKILLING’s reasonable control.

17.5 No guarantee of personal outcome

Educational participation does not guarantee a particular examination result, qualification, admission, job, promotion, business outcome, or professional status.


18. Indemnification

To the extent permitted by law, the User agrees to compensate UPSKILLING for reasonable losses, liabilities, and third-party claims directly caused by the User’s:

  • unlawful use of the Services;
  • infringement of intellectual-property rights;
  • unauthorised distribution of Course Materials;
  • malicious attack on the platform;
  • fraudulent conduct;
  • deliberate assessment misconduct;
  • breach of confidentiality; or
  • submission of unlawful User Content.

This provision does not require the User to compensate UPSKILLING for loss caused by UPSKILLING’s own unlawful conduct, fraud, deliberate misconduct, or non-excludable negligence.


19. Force majeure

Neither party is liable for delay or failure caused by circumstances beyond reasonable control, including:

  • natural disaster;
  • epidemic or pandemic;
  • war;
  • civil disorder;
  • government action;
  • power failure;
  • widespread telecommunications failure;
  • cyberattack;
  • fire;
  • flood;
  • labour disruption; or
  • failure of a critical third-party infrastructure provider.

The affected party will take reasonable steps to reduce the effect of the event and resume performance.


20. Changes to this Agreement

20.1 Non-material changes

UPSKILLING may make non-material changes to improve clarity, correct errors, update contact details, or reflect operational changes. Notice may be provided through the LMS or email.

20.2 Material changes

Where a change materially affects User rights or obligations, UPSKILLING will:

  • provide reasonable notice;
  • make the updated Agreement available;
  • state its version and effective date; and
  • request renewed electronic acceptance before the updated terms apply, where required.

20.3 No hidden retroactive changes

Material changes will not be applied retroactively to completed transactions unless required by law or expressly agreed.


21. Governing law and disputes

21.1 Governing law

This Agreement is governed by the laws of Tunisia.

21.2 Jurisdiction

Subject to any mandatory consumer-protection or jurisdiction rules, disputes that cannot be resolved through the applicable complaint process will be submitted to the competent courts of Tunis, Tunisia.

21.3 Urgent protection

Nothing prevents UPSKILLING from seeking urgent relief to protect:

  • intellectual property;
  • confidential assessment material;
  • personal data;
  • platform security; or
  • Users’ safety.

22. General provisions

22.1 Entire agreement

This Agreement and its incorporated documents constitute the agreement between the parties concerning the Services and replace prior discussions or representations on the same subject.

22.2 Severability

If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

22.3 No waiver

A failure or delay in enforcing a right does not waive that right.

22.4 Assignment

The User may not transfer this Agreement or their Account.

UPSKILLING may transfer this Agreement as part of a lawful restructuring, merger, business transfer, or transfer to an affiliated operator, provided that User rights are not materially reduced and applicable data-protection requirements are observed.

22.5 Survival

Sections concerning intellectual property, confidentiality, assessment integrity, payment, liability, dispute resolution, and records survive termination where necessary to give them effect.

22.6 Electronic copy

The current version and, where reasonably available, the version accepted by the User will remain accessible through the platform or may be requested from UPSKILLING.


23. Electronic acknowledgement

Immediately above the acceptance button, display the following:

Electronic acknowledgement

By selecting “I AGREE AND CONTINUE,” I confirm that:

  • I am the registered Account holder and am authorised to accept this Agreement;
  • I have read and understood the Agreement and the documents linked with it;
  • the registration information associated with my Account is accurate;
  • I accept the rules on account security, academic integrity, acceptable use, personal data, fees, and termination;
  • I understand that Course Materials are licensed only for my personal educational access;
  • I will not download, print, screenshot, screen-record, photograph, copy, extract, share, publish, sell, or redistribute Course Materials except where UPSKILLING expressly permits it;
  • I will not share my Account or permit another person to complete learning or assessment activity for me;
  • I consent to receive this Agreement and service notices electronically; and
  • I intend my selection of the button to record my acceptance of this Agreement.

Where I accept for a Learner under 18, I also confirm that I am the Learner’s parent or legal guardian, have authority to accept on the Learner’s behalf, and agree to supervise the Learner’s compliance.